Credit Controller / Debt Collection Agent

  • Permanent
  • Egham
  • £22,000 - £26,000

McGinnis Loy Associates is proud to be working with one of the world’s most highly recognisable brands who have various autonomous divisions across the UK & Internationally.  One of the UK divisions is embarking on expansion across Europe, and are now looking to recruit a Credit Controller / Collections Agent to provide expert service to customers in arrears or experiencing financial difficulty.  Reporting to one of the Finance Managers, key duties include:

  • Liaising with key stakeholders in the Risk team, Customers, Introducers, and authorised third parties, e.g. solicitors, Debt Management Companies, Insolvency Practitioners
  • Ensuring every customer receives the appropriate experience on every contact, either inbound or outbound
  • Making arrangements to obtain repayment of outstanding arrears or balances, agreeing full and final settlements, or assessing offers relating to customers in financial difficulties
  • Delivering all personal KPI’s and objectives so that business goals are met within the Credit Risk team
  • Resolving enquiries, requests and complaints on the telephone and by post/email to ensure that customer and introducer enquiries are resolved at first point of contact
  • Adhering to internal policies and procedures, and controls such as data protection, consumer rights, customer service call evaluation frameworks
  • Accurately maintaining company systems so that actions taken relating to any customer enquiry are accurately logged and followed up within agreed timescales
  • Liaising with other teams in Finance to ensure effective processing and handling of overdue debt cases.
  • Recommending repossession activity and referring cases to solicitors on legal cases where necessary
  • Evaluating risks within the Collections team (including errors, customer fraud and inappropriate procedures), ensuring sufficient business controls are in place to minimise exposure to risk
  • Ensuring all steps are taken to protect customer confidentiality whilst also protecting commercially sensitive information in relation to potential fraud
  • Ensuring compliance with SOX by ensuring processes are effective, processes are operating as mapped and assisting the Financial Controls team in the performing of any testing

To be considered for the role you should be an excellent communicator (both written and verbal) and previous credit collections/debt recovery experience is essential.  You should be able to multi-task, have good administrative, organisational, planning/prioritization skills and an ability to acquire knowledge and grasp new concepts quickly.  You should be a natural at dealing with complaints or difficult calls whilst remaining calm and assertive, maintaining professionalism and empathy at all times with both business and individual customers. With the ability to work in a large team and use your own initiative, you should be able to work in a methodical manner, under pressure and to strict deadlines

On offer is a base salary to £26,000 + holidays, pension/healthcare schemes and other flexible benefits.  To apply for the position, or for more information, please contact McGinnis Loy Associates on 0845 862 6202 or via email at  McGinnis Loy Associates Ltd is acting as an Employment Agency in relation to this vacancy, in accordance with the Employment Agencies Act

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